Remote Italian speaking Customer Support Specialist

2 days ago

Thessaloniki, Central Macedonia, Greece beBeeCustomer Full time €800 - €1,200

Join a global community that values empathy and innovation.

A passionate customer service representative is needed to help create positive online experiences for users. This role offers the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

Key Responsibilities:

  • Provide empathetic, accurate, and timely support to the users through various communication channels.
  • Stay informed about the products and community standards to offer effective solutions.
  • Make thoughtful decisions while advocating for the community's best interests.
  • Investigate and resolve user issues, including account support requests and reports of abusive content.
  • Respond to inquiries with speed, quality, and empathy.
  • Use market-specific knowledge to identify scalable improvements in user support.
  • Analyze data to enhance user experience and improve workflows.
  • Enforce community standards by monitoring and addressing abuse reports.
  • Spot trends and escalate complex issues to the team when necessary.

Requirements:

  • Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Italian (C1-C2) and English (B2).
  • A proactive attitude with a bias toward doing what's right for the community.
  • Attention to detail and a results-driven mindset.
  • Ability to analyze data and identify trends to enhance workflows.
  • Familiarity with products and community standards (training will be provided).

What We Offer:

  • Salary: 1100 EUR gross monthly x 14 per year.
  • Performance bonus: up to 200 EUR per month.
  • Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days a week with rotative shifts).
  • Opportunity to work in an international and supportive environment.
  • Continuous training and career development opportunities.
  • Flexible working conditions and a vibrant workplace culture.
  • Relocation assistance for candidates outside of Greece.
  • Options to work remotely.

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