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2 days ago
E-commerce Support Specialist
Job Description:We are seeking a skilled E-commerce Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through every step of their order journey.
Your main tasks will include handling inquiries related to online orders, communicating with customers via phone, email, and chat, ensuring data security in compliance with GDPR and PCI standards, escalating complex cases, and collaborating with logistics and financial teams.
Required Skills and Qualifications:To be successful in this role, you will need:
- C2-level Swedish and higher and fluent English (C1)
- Strong communication and customer service skills
- Detail-oriented mindset and problem-solving attitude
- Ability to work in rotating shifts (07:00-24:00, Mon-Sun)
- Prior experience in customer support or back-office is a plus
We offer an attractive monthly salary, extra payment for working late hours, public holidays, and Sundays, holiday and Christmas bonuses, meal allowance via card, paid training and onboarding, health insurance from day one, full remote setup with equipment provided, and optional company accommodation and relocation support for international hires.
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Thessaloniki, Central Macedonia, Greece beBeeCustomerService Full timeCustomer Service AdvisorWe are seeking a dynamic and multilingual professional to join our team as a Customer Service Advisor. The ideal candidate will be fluent in Italian, German, or French and possess excellent communication skills.The role involves providing exceptional customer service and resolving inquiries from customers through various channels such...
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