Customer Service Representative
3 days ago
About the Role:
The Guest Service Representative plays a vital role in delivering exceptional customer experiences, ensuring seamless communication with guests and resolving issues promptly. Key responsibilities include:
- Reservation Management: Manage incoming calls to assist guests with booking, modifying, or cancelling reservations in accordance with hotel policies.
- Guest Inquiry Support & Complaint Resolution: Respond to inquiries about hotel services, amenities, locations, and nearby attractions. Offer personalized recommendations based on guest preferences and requirements.
- Cross-Department Coordination: Collaborate with reservations, front desk, and other hotel teams to address guest requests and ensure seamless service delivery.
- Sales & Upselling: Promote additional hotel services, such as spa treatments, dining experiences, and event packages, to maximize revenue.
Requirements:
- Bachelor's degree in Hospitality or related field.
- Previous experience in a call center or hospitality industry preferred.
- Excellent written and verbal communication skills with a strong command of the English language.
- Proficiency in using reservation systems, CRM platforms, and Microsoft Office Suite.
Benefits:
- Competitive remuneration package.
- Diverse opportunities within the organization.
- Safe and secure working environment.
- Professional development and growth opportunities.
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