Exceptional Customer Support Specialist

4 days ago

Thessaloniki, Central Macedonia, Greece beBeeDutch Full time
Remote Customer Service Opportunity

Pursue a distinguished career opportunity with Patrique Mercier Recruitment JP. We are excited to announce an opening for a Remote Customer Service role aimed at Dutch speakers, offering the unique chance for full paid relocation to Greece.

This position allows you to work from a stunning location while providing exceptional customer support. As a vital member of our team, you will assist customers with their inquiries and issues regarding our products and services, ensuring their experience is seamless and enjoyable.

Deliver outstanding customer support to Dutch-speaking clients through remote channels including phone, email, and live chat. Efficiently handle customer inquiries, ensuring quick and effective resolutions.

Maintain a comprehensive understanding of our product offerings to provide accurate information to clients. Document interactions and customer feedback meticulously in the company's CRM system.

Collaborate with your team to improve service processes and client satisfaction. Participate in ongoing training and professional development initiatives.

Share innovative ideas for enhancing customer engagement and overall service quality. To be successful in this role, you must possess excellent communication and interpersonal skills, dedicated to customer satisfaction.

Key Responsibilities:

  • Deliver exceptional customer support to Dutch-speaking clients through remote channels including phone, email, and live chat.
  • Efficiently handle customer inquiries, ensuring quick and effective resolutions.
  • Maintain a comprehensive understanding of our product offerings to provide accurate information to clients.
  • Document interactions and customer feedback meticulously in the company's CRM system.
  • Collaborate with your team to improve service processes and client satisfaction.
  • Participate in ongoing training and professional development initiatives.
Requirements

To be considered for this exciting opportunity, you must have the following qualifications:

  • Fluent in Dutch and English, both written and spoken.
  • Excellent communication and interpersonal skills, dedicated to customer satisfaction.
  • Ability to thrive in a fast-paced, remote work environment with effective time management.
  • Strong problem-solving skills and a meticulous attention to detail.
  • Previous experience in customer service or a related field is preferred, but not required.
  • Familiarity with CRM systems and customer engagement tools.
  • A positive, adaptable attitude, eager to embrace a new lifestyle and culture in Greece.
Benefits

Our organization offers a competitive compensation package, including:

  • Private Health Insurance.
  • Training & Development.
  • Performance Bonus.
  • 2 Extra Salaries Per Year.
  • Fully Paid Training.
  • Great Salary.
  • Fully Paid Relocation Package (flight, transfer and hotel).

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