Spanish Speaking Customer Support Advocate

4 days ago

Thessaloniki, Central Macedonia, Greece beBeeCustomerSupport Full time

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for Transportation Services.

Job Overview

This role is ideal for individuals who are passionate about delivering exceptional customer service and enjoy assisting Spanish-speaking clients with their transportation needs.

Duties and Responsibilities
  • Provide top-notch customer support to Spanish-speaking clients regarding transportation services via phone, email, and chat.
  • Assist customers with inquiries related to bookings, scheduling, service details, and policies.
  • Effectively resolve customer complaints and issues to ensure a positive experience.
  • Accurate documentation of customer interactions and follow-up on inquiries.
  • Collaborate with internal teams and transportation providers to address customer needs efficiently.
  • Inform customers about available services, travel options, and safety protocols.
  • Gather customer insights and feedback to contribute to service improvements.
Requirements
  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably within the transportation or travel industry.
  • Strong interpersonal skills with the ability to handle difficult situations calmly and professionally.
  • Detail-oriented with excellent organizational skills.
  • Proficient in using CRM software and standard office applications.
  • Strong problem-solving skills and the ability to work independently.
  • Flexibility to work varied hours, including weekends and holidays as necessary.
What We Offer
  • Private health insurance
  • Training and development opportunities
  • Performance bonus
  • Two extra salaries per year fully paid training
  • Fully paid relocation package (flight, transfer, and hotel)
  • Free Greek lessons and other perks

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