Business Development and Account Management Professional

23 hours ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

About the Role

We are seeking a highly motivated and results-driven individual to join our team as a Business Development and Account Management Professional. This role will primarily involve handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately closing sales.

Key Responsibilities

  • Research and Outreach:
    • Conduct thorough research to create targeted outreach materials for high-value prospects in collaboration with Sales Development Representatives (SDRs) and Account Executives (AEs).
    • Initiate contact with potential customers through warm lead calling and responding to inquiries generated from marketing efforts using effective questioning to uncover needs.
  • Lead Qualification and Management:
    • Follow up with marketing-generated leads to qualify as sales opportunities and move solid leads through the sales funnel, connecting them to appropriate sales personnel and arranging meetings.
    • Identify high-potential prospective users or client opportunity and develop an effective engagement strategy.
    • Maintain and manage client accounts, ensuring a high level of engagement and satisfaction.
  • Customer Engagement:
    • Show understanding and empathy towards customers, assisting them in using the platform effectively and addressing any issues.
    • Provide detailed information on product features, pricing, and payment options while advocating for new products and services through a consultative approach.
    • Follow up with potential customers who expressed interest but did not lead to immediate sales opportunities to nurture and develop relationships.
  • Collaboration and Feedback:
    • Work cross-functionally with marketing and other teams to escalate urgent or unresolved customer issues, improving targeting and messaging based on insights gathered from customer interactions.
    • Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets while providing feedback on emerging trends in customer needs.
  • Sales Execution:
    • Execute sales plays created by marketing and implement scaled sales strategies to acquire new customers and enhance product adoption and client retention.
    • Own the full sales cycle, from business case development to closing deals while ensuring all customer interactions are meticulously documented within the CRM system.
    • Discover the overall business objectives of clients and effectively articulate our client value proposition to customers by setting up and delivering live demos.

About Us

Cross Border Talents is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Competencies and Skills

  • Bachelor's degree in a related field, such as business administration or marketing.
  • At least 2 years of experience in sales, account management, or a related field.
  • Excellent communication and influencing skills, with the ability to build and maintain strong customer relationships.
  • Technical proficiency in tools such as CRM systems, marketing automation platforms, and productivity software.
  • Presentation skills, with the ability to deliver persuasive virtual demonstrations to potential clients.
  • Language proficiency: Native English speaker with fluency in French (C1 level).

What We Offer

  • A competitive salary of around $70,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ample opportunities for professional development and learning from various departments.
  • A vibrant and inclusive work environment with a dynamic team of professionals.

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