Croatian Customer Service Specialist

3 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time €2,500 - €4,500

Job Title: Croatian Customer Support Representative

About the Role:

We are seeking a dedicated and customer-focused individual to join our team in Greece. The ideal candidate will be responsible for providing exceptional service to our Croatian-speaking customers, helping to resolve inquiries and ensure a seamless customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in Croatian and English.
  • Provide timely and accurate information regarding products, services, and orders.
  • Troubleshoot issues and provide appropriate solutions to ensure customer satisfaction.
  • Escalate unresolved issues to appropriate internal teams and follow up as needed.
  • Maintain a deep understanding of company products, policies, and procedures.
  • Record all interactions accurately in CRM systems.
  • Contribute to process improvements and suggest ways to enhance customer experience.
Requirements:
  • Fluent in Croatian (native or near-native level) and proficient in English.
  • Previous experience in customer support, call center, or a similar role is preferred.
  • Strong problem-solving and communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Comfortable working in a fast-paced, customer-focused environment.
  • Eligible to work in Greece.
Preferred Qualifications:
  • Experience with customer support tools (e.g., Zendesk, Salesforce, Freshdesk).
  • Tech-savvy and able to learn new systems quickly.
  • Positive attitude and a strong team player.
What We Offer:
  • Competitive salary and performance-based bonuses.
  • Flexible working model: onsite in Athens or hybrid (with partial remote work).
  • Career development opportunities and ongoing training.
  • Friendly, multicultural work environment.
  • Relocation support (if applicable).

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