Croatian Language Customer Service Representative
2 days ago
Job Title: Croatian Customer Support Specialist
About the Position:We are seeking a dedicated and customer-focused specialist to provide exceptional service to our Croatian-speaking customers. This role involves resolving inquiries and ensuring a seamless customer experience.
Main Responsibilities:- Respond to customer inquiries via phone, email, and chat in Croatian and English.
- Provide timely and accurate information regarding products, services, and orders.
- Troubleshoot issues and provide appropriate solutions to ensure customer satisfaction.
- Escalate unresolved issues to internal teams and follow up as needed.
- Maintain a deep understanding of company products, policies, and procedures.
- Record all interactions accurately in CRM systems.
- Contribute to process improvements and suggest ways to enhance customer experience.
- Fluent in Croatian (native or near-native level) and proficient in English.
- Previous experience in customer support, call center, or a similar role is preferred.
- Strong problem-solving and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a fast-paced, customer-focused environment.
- Eligible to work in Greece.
- Competitive salary and performance-based bonuses.
- Flexible working model with onsite and remote options.
- Career development opportunities and ongoing training.
- Friendly, multicultural work environment.
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