
Croatian Speaking Customer Support Expert
21 hours ago
We are seeking an individual to serve as the primary point of contact for customer requests, representing a prominent online international marketplace.
The ideal candidate will possess excellent Croatian reading and writing skills, as well as strong interpersonal and communication skills. Proficiency in using computers and ability to work effectively in a team environment are also essential requirements.
- Handle continuous communication via ticketing and chat with platform members regarding incidents, issues and questions
- Resolve common issues and answer questions self-reliantly based on tools, information, processes, and training provided by our client
- Escalate issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures
- Excellent Croatian reading and writing skills
- Good English reading and writing skills (B2+ level)
- Strong interpersonal and communication skills
- Service-minded and empathetic, ability to independently support customers
- High proficiency using computers (typing, quickly navigating between various tools)
- Comfortable working for a global company and in an international work environment
- Proven ability to work effectively in a team environment
- Customer Service experience is preferred
- Complete relocation support to help you ease your move abroad
- Competitive monthly salary + extra benefits
- Opportunities for professional growth & development
- Free online language courses
- A Great Place to Work-Certified Company
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