
Croatian Speaking Customer Experience Expert
1 day ago
Are you a highly skilled professional fluent in Croatian? This is an exceptional opportunity to work with a leader in the modern transportation industry, where you will contribute to enabling mobility for people and ensuring goods reach their destination safely and efficiently.
This role involves handling customer inquiries and complaints related to trucks and buses via phone, email, or chat. You will support customers by creating cases in the CRM system after identifying the customer, vehicle, location, and verifying GOP coverage. If issues cannot be resolved over the phone, you will contact the nearest dealer or technician for assistance. Additionally, you will de-escalate concerns, propose solutions within set parameters, and refer to 2nd/3rd parties when necessary.
Key responsibilities include:
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