Aviation Support Specialist
2 days ago
Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a dedicated airline support representative. This role is ideal for individuals who are passionate about the aviation industry and are committed to delivering outstanding customer service to clients.
Job Responsibilities- Customer Service Provision: Provide high-quality customer support to clients via phone, email, and chat, addressing their inquiries related to airline services.
- Flight Assistance: Assist customers with flight bookings, changes, cancellations, and provide detailed information about services offered.
- Issue Resolution: Handle customer complaints and feedback professionally, ensuring timely resolution and high customer satisfaction.
- Documentation: Document all customer interactions accurately in the CRM system to maintain clear and comprehensive records.
- Collaboration: Collaborate with internal teams to resolve complex issues and improve overall customer experience.
- Industry Updates: Stay updated on airline industry regulations, services, and trends to provide informed assistance to customers.
- Professional Image: Promote a positive and professional image of the company in all customer interactions.
- Languages: Fluency in Polish and English, both written and spoken.
- Experience: Prior experience in customer service, preferably in the aviation or travel sector.
- Skills: Strong communication and interpersonal skills.
- Troubleshooting: Ability to troubleshoot issues and provide effective solutions under pressure.
- Software Proficiency: Proficient in customer service software and Microsoft Office applications.
- Attention to Detail: Detail-oriented with excellent organizational skills.
- Interest in Aviation: A genuine interest in aviation and a desire to assist customers in a dynamic environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Relocation Package
- Greek Lessons
- Discounts and Perks
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