German Aviation Support Agent
2 days ago
We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional service to our clients.
Job Description:
In this role, you will provide top-notch support to our German-speaking clients via various communication channels, including phone, email, and chat. Your tasks will include assisting customers with inquiries related to flight bookings, modifications, and general travel advice, quickly identifying and resolving customer issues, and documenting customer interactions in the CRM system to maintain accurate records.
Key Responsibilities:
- Deliver excellent customer support to German-speaking clients via various communication channels.
- Assist customers with inquiries related to flight bookings, modifications, and general travel advice.
- Quickly resolve customer issues and ensure a seamless interaction.
- Maintain accurate records of customer interactions in the CRM system.
Requirements:
To excel in this role, you will need fluency in German and English, strong communication skills, a genuine interest in the aviation sector, and dedication to customer service excellence. Previous experience in customer support or the aviation industry is an advantage.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package
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