Eco-Friendly Customer Service Representative

2 days ago

Athens, Attica, Greece beBeeSustainability Full time

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Nordic Speaking Customer Service Representative for the Eco-Friendly Products Department.

Job Description

This role is ideal for individuals who are passionate about sustainability and wish to help customers make environmentally conscious choices by providing exceptional customer service via phone, email, and chat, addressing inquiries related to eco-friendly products.

  • Provide top-notch support to Nordic-speaking clients, ensuring their queries are resolved efficiently and effectively.
  • Assist customers with product information, order placements, returns, and eco-conscious practices, promoting a seamless shopping experience.
  • Handle customer complaints with empathy and professionalism, ensuring a satisfactory resolution that meets our high standards.
Key Responsibilities

As a Nordic Speaking Customer Service Representative, you will be responsible for:

  • Documenting customer interactions accurately and maintaining detailed records in our CRM system.
  • Staying informed about the latest products, sustainability trends, and company initiatives to offer informed recommendations.
  • Collaborating with internal teams to improve product offerings based on customer feedback.
Requirements

To excel in this role, you should possess:

  • Fluency in one or more Nordic languages (such as Swedish, Norwegian, Danish, or Finnish) and English, both written and spoken.
  • Experience in customer service, preferably in retail or the eco-friendly product sector.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team-oriented environment.
  • Proficient in customer service tools and Microsoft Office applications.
  • Detail-oriented with strong organizational abilities.
  • A genuine interest in sustainability and eco-friendly practices.
Benefits

We offer a comprehensive package that includes:

  • Private Health Insurance
  • Training & Development opportunities
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons and other perks

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