Hotel Reservation Customer Service Representative
24 hours ago
Pioneering Customer Service Representative Wanted for Hotel Reservations and Hospitality
Job Description:We are seeking a talented and charismatic customer service representative to join our team in the hotel reservations and hospitality department. As a key member of our team, you will be responsible for delivering exceptional service to Portuguese-speaking clients, ensuring their stay with us is nothing short of memorable.
Responsibilities:
- Provide top-notch customer service via phone, email, and chat to resolve client inquiries and issues related to hotel reservations and hospitality services.
- Assist clients with booking hotel accommodations, providing detailed information about room options and amenities to ensure seamless guest experience.
- Resolve customer complaints and concerns effectively, upholding our commitment to excellence.
- Maintain extensive knowledge of hotel offerings, local attractions, and promotions to better assist guests.
- Document all customer interactions accurately and follow up as needed to enhance guest satisfaction.
- Collaborate with the hospitality team to continually improve service delivery and efficiency.
Requirements:
- Fluency in both Portuguese and English, written and spoken.
- Previous experience in customer service, preferably within the hospitality or travel industry.
- Strong communication and interpersonal skills, with the ability to handle customer complaints with empathy and professionalism.
- Proficiency in using customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
Benefits:
- Private health insurance
- Training and development opportunities
- Performance-based bonuses
- Fully paid relocation package, including flight, transfer, and accommodation
- Free Greek lessons and other perks
We are committed to fostering a culture of excellence, innovation, and collaboration. If you are passionate about delivering exceptional customer service and have a flair for creating unforgettable experiences, we invite you to apply.
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