Hotel Reservation Customer Service Representative

1 day ago


Athens, Attica, Greece beBeeCustomer Full time

Pioneering Customer Service Representative Wanted for Hotel Reservations and Hospitality

Job Description:

We are seeking a talented and charismatic customer service representative to join our team in the hotel reservations and hospitality department. As a key member of our team, you will be responsible for delivering exceptional service to Portuguese-speaking clients, ensuring their stay with us is nothing short of memorable.

Responsibilities:

  • Provide top-notch customer service via phone, email, and chat to resolve client inquiries and issues related to hotel reservations and hospitality services.
  • Assist clients with booking hotel accommodations, providing detailed information about room options and amenities to ensure seamless guest experience.
  • Resolve customer complaints and concerns effectively, upholding our commitment to excellence.
  • Maintain extensive knowledge of hotel offerings, local attractions, and promotions to better assist guests.
  • Document all customer interactions accurately and follow up as needed to enhance guest satisfaction.
  • Collaborate with the hospitality team to continually improve service delivery and efficiency.

Requirements:

  • Fluency in both Portuguese and English, written and spoken.
  • Previous experience in customer service, preferably within the hospitality or travel industry.
  • Strong communication and interpersonal skills, with the ability to handle customer complaints with empathy and professionalism.
  • Proficiency in using customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills.

Benefits:

  • Private health insurance
  • Training and development opportunities
  • Performance-based bonuses
  • Fully paid relocation package, including flight, transfer, and accommodation
  • Free Greek lessons and other perks
About Our Team:

We are committed to fostering a culture of excellence, innovation, and collaboration. If you are passionate about delivering exceptional customer service and have a flair for creating unforgettable experiences, we invite you to apply.



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