Dedicated Customer Experience Specialist for German-Speaking Travel Enquiries
2 days ago
Customer Service Representative
Patrique Mercier Recruitment is thrilled to offer a unique opportunity for a dedicated and passionate customer service professional to join our Online Travel & Tour Packages Department. This exciting role involves assisting German-speaking customers with their inquiries regarding travel packages, reservations, and other travel-related services.
Your Key Responsibilities:
- Provide exceptional customer service to German-speaking clients through phone, email, and chat, ensuring a positive experience every time.
- Collaborate with colleagues to ensure seamless delivery of travel packages and address any customer inquiries or issues in a timely manner.
- Maintain a professional demeanor throughout all interactions, adhering to the highest standards of service quality.
- Document customer interactions accurately to enhance service quality and inform future improvements.
- Work collaboratively with team members to achieve departmental performance goals and contribute to the success of the team.
- Participate in ongoing training and development programs to stay informed about travel products and services, ensuring expertise and knowledge sharing within the team.
Requirements:
- Fluency in German (both written and spoken) is essential for this role.
- A strong passion for delivering exceptional customer service and working in a dynamic environment.
- Previous experience in customer service or the travel industry is advantageous but not mandatory.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike.
- Ability to handle complex customer inquiries with empathy and professionalism, resolving issues efficiently and effectively.
- Enthusiasm for learning and growing within a vibrant and supportive team environment.
- Flexibility to work in a fast-paced and ever-changing environment, adapting to new situations and priorities as needed.
Benefits:
- Private health insurance to support your well-being.
- Training and development opportunities to enhance your skills and knowledge.
- Performance-based bonuses to recognize outstanding contributions to the team.
- Additional salaries per year, providing financial stability and security.
- Above-average salary to reflect your value and expertise.
- Fully paid relocation package, including flights, transfers, and accommodation, to support your move to our location.
- Free Greek lessons and discounts on various perks, enhancing your cultural immersion and overall experience.
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