German Speaking Customer Support Professional
21 hours ago
Patrique Mercier Recruitment has an exciting opportunity for a Customer Service Representative within the Online Travel & Tour Packages Department. We specialize in matching talented multilingual candidates with leading companies across various industries, and this role is perfect for individuals who are passionate about travel and customer service.
Job DescriptionWe are seeking a skilled customer support professional to assist German-speaking customers as they explore our wide range of travel and tour packages. This position provides a chance to engage with customers while providing knowledgeable support and ensuring a seamless booking experience.
Responsibilities- Provide exceptional customer support to German-speaking clients regarding travel inquiries and tour packages.
- Assist customers in making bookings, answering questions, and resolving issues promptly.
- Maintain accurate records of customer interactions and transactions in our systems.
- Identify opportunities to enhance customer satisfaction and promote additional packages.
- Collaborate with team members to improve service quality and efficiency.
- Stay updated on travel trends, company offerings, and policies to provide informed support.
- Fluency in German and English (both written and spoken); additional languages are an advantage.
- Previous experience in customer service, ideally in the travel or tourism sector.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Proficient in using customer service software and tools.
- A customer-oriented approach with excellent problem-solving skills.
- Willingness to work flexible hours as required by the travel industry demands.
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