Online Travel Customer Service Representative

2 days ago


Athens, Attica, Greece beBeeGerman Full time

We are seeking a dedicated and customer-focused representative to join our online travel department. As a German-speaking Customer Service expert, you will be responsible for providing exceptional support to clients via various channels.

Job Description
  • To assist clients with their travel inquiries, bookings, and support needs in a timely and professional manner.
  • To provide clear and concise information regarding company services, travel options, and policies.
Responsibilities
  • Customer Support: Provide exceptional support to German-speaking clients via phone, email, and chat channels.
  • Travel Assistance: Assist clients with inquiries related to travel bookings, itineraries, and company services.
  • Issue Resolution: Resolve customer complaints and issues promptly and effectively.
  • Documentation: Document customer interactions and maintain accurate records in the system.
  • Team Collaboration: Collaborate with team members to improve service delivery and ensure customer satisfaction.
Required Skills and Qualifications
  • Language Proficiency: Fluency in German (both spoken and written) is required.
  • Communication Skills: Strong communication and interpersonal skills are essential.
  • Previous Experience: Previous experience in customer service or the travel industry is preferred.
  • Problem-Solving Abilities: Excellent problem-solving abilities with a focus on customer satisfaction.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Transportation Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training


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