Online Travel Customer Service Representative
2 days ago
We are seeking a dedicated and customer-focused representative to join our online travel department. As a German-speaking Customer Service expert, you will be responsible for providing exceptional support to clients via various channels.
Job Description- To assist clients with their travel inquiries, bookings, and support needs in a timely and professional manner.
- To provide clear and concise information regarding company services, travel options, and policies.
- Customer Support: Provide exceptional support to German-speaking clients via phone, email, and chat channels.
- Travel Assistance: Assist clients with inquiries related to travel bookings, itineraries, and company services.
- Issue Resolution: Resolve customer complaints and issues promptly and effectively.
- Documentation: Document customer interactions and maintain accurate records in the system.
- Team Collaboration: Collaborate with team members to improve service delivery and ensure customer satisfaction.
- Language Proficiency: Fluency in German (both spoken and written) is required.
- Communication Skills: Strong communication and interpersonal skills are essential.
- Previous Experience: Previous experience in customer service or the travel industry is preferred.
- Problem-Solving Abilities: Excellent problem-solving abilities with a focus on customer satisfaction.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
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