Online Travel Customer Support Professional
2 days ago
Italian Speaking Customer Service Representative for an Online Travel Department.
DescriptionWe are seeking a customer service professional who is fluent in Italian and English to join our team. The ideal candidate will be able to provide exceptional service to Italian-speaking clients through various communication channels, including phone, email, and chat.
The successful candidate will assist customers with travel bookings, itinerary adjustments, and inquiries regarding travel options and promotions. They will also guide clients through the booking process, providing detailed information about destinations, accommodations, and services.
The job requires the ability to handle customer complaints and issues tactfully to ensure customer satisfaction and loyalty. Additionally, the candidate will need to stay updated on travel trends, company offerings, and policies to provide accurate information to customers.
Responsibilities- Provide exceptional customer service to Italian-speaking clients.
- Assist customers with travel bookings and itinerary adjustments.
- Guide clients through the booking process.
- Handle customer complaints and issues.
- Collaborate with travel partners to resolve issues.
- Stay updated on travel trends and company policies.
- Fluency in Italian and English.
- Experience in customer service, particularly in the travel or tourism sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Familiarity with online booking systems and travel software.
- Private health insurance.
- Training & development opportunities.
- Performance bonus.
- Two extra salaries per year paid in full.
- Relocation package.
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