Luxury Customer Service Representative

1 day ago


Athens, Attica, Greece beBeeCustomer Full time

Prominent luxury brands are seeking a professional who can deliver exceptional customer support in Czech. The ideal candidate will have outstanding communication skills and fluency in Czech and English.

Responsibilities
  • Provide top-notch customer support to Czech-speaking clients regarding luxury products via phone, email, and chat.
  • Assist customers with inquiries about product details, availability, and ordering processes.
  • Handle customer complaints and issues with empathy, ensuring a luxurious and satisfactory resolution.
  • Accurately document customer interactions and follow up on outstanding requests.
  • Collaborate with sales and marketing teams to convey promotional information and special collections to customers.
  • Stay updated on product knowledge, industry trends, and brand initiatives to provide informed guidance to clients.
  • Gather customer feedback to contribute to service enhancements and overall customer satisfaction.

Requirements

  • Fluency in Czech and English, both written and spoken.
  • Previous experience in customer service, preferably in luxury retail or high-end brand environments.
  • Exceptional communication and interpersonal skills with a customer-centric approach.
  • Strong understanding of luxury products and commitment to maintaining brand standards.
  • Proficient in customer support software and Microsoft Office applications.
  • Detail-oriented with the ability to manage multiple inquiries simultaneously.
  • Willingness to work flexible hours, including weekends and public holidays if necessary.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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