German Speaking Customer Service Expert for Luxury Brands
1 day ago
We are seeking a seasoned professional to fill the role of German Speaking Customer Service Representative for our Luxury Brand Retail Department. This individual will be responsible for delivering exceptional customer service to high-end clientele and maintaining a seamless shopping experience.
Responsibilities- Demonstrate expertise in luxury products and brand services, providing personalized support to German-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding product availability, order placements, and return policies, ensuring timely resolutions.
- Handle customer complaints and provide effective solutions to ensure satisfaction with luxury brand offerings.
- Maintain accurate records of customer interactions and ensure timely follow-ups on inquiries.
- Collaborate with the sales and marketing teams to inform clients about new collections, seasonal promotions, and exclusive events.
- Stay informed about luxury market trends and product knowledge to educate clients and enhance their shopping experience.
- Gather insights and feedback from customers to continually improve service quality and operational efficiency.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably in luxury retail or high-end brands.
- Outstanding communication and interpersonal skills with a strong focus on customer satisfaction.
- A deep understanding of luxury products and the importance of brand image.
- Proficiency in using customer support software and standard office applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work varied hours, including weekends and public holidays as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
Beyond the responsibilities listed above, this role offers a unique opportunity to grow professionally and personally. We are committed to providing ongoing training and development opportunities to help you succeed in your career.
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