Customer Satisfaction Expert

3 hours ago


Athens, Attica, Greece beBeeCustomerSatisfaction Full time €35,000 - €55,000

We're seeking a professional to join our Support team as a Customer Satisfaction Expert.

About the Job

This role is perfect for someone who is passionate about delivering exceptional customer experiences and ensuring complete customer satisfaction. As a key member of our Support team, you will be responsible for providing top-notch support to our customers, resolving their queries efficiently, and exceeding their expectations.

Key Responsibilities
  • Email Support: Respond promptly to customer inquiries via email, addressing their concerns and providing accurate solutions.
  • Phone Support: Handle phone calls from customers, listening attentively to their issues and offering effective resolutions.
  • Chat Support: Engage with customers through live chat, resolving their queries quickly and professionally.
  • Happiness Coordinator: Work closely with other departments to ensure seamless issue resolution and customer satisfaction.
Requirements
  • Languages: Fluency in English (native or near-native) is essential for this role.
  • Experience: 2+ years of relevant experience in customer support is required.
  • Skills: Excellent problem-solving skills, emotional intelligence, and a passion for delighting customers are must-haves.
Benefits

We offer a competitive compensation package, private health insurance, meal allowance, complimentary meals at the office, access to our in-house blood bank, professional development initiatives, and a vibrant working environment.

About Us

We're a diverse group of smart, fun, and passionate professionals dedicated to delivering exceptional products that positively impact millions globally. We value work/life balance and strive to create a safe and healthy professional environment.



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