
Customer Satisfaction Expert
3 hours ago
We're seeking a professional to join our Support team as a Customer Satisfaction Expert.
About the JobThis role is perfect for someone who is passionate about delivering exceptional customer experiences and ensuring complete customer satisfaction. As a key member of our Support team, you will be responsible for providing top-notch support to our customers, resolving their queries efficiently, and exceeding their expectations.
Key Responsibilities- Email Support: Respond promptly to customer inquiries via email, addressing their concerns and providing accurate solutions.
- Phone Support: Handle phone calls from customers, listening attentively to their issues and offering effective resolutions.
- Chat Support: Engage with customers through live chat, resolving their queries quickly and professionally.
- Happiness Coordinator: Work closely with other departments to ensure seamless issue resolution and customer satisfaction.
- Languages: Fluency in English (native or near-native) is essential for this role.
- Experience: 2+ years of relevant experience in customer support is required.
- Skills: Excellent problem-solving skills, emotional intelligence, and a passion for delighting customers are must-haves.
We offer a competitive compensation package, private health insurance, meal allowance, complimentary meals at the office, access to our in-house blood bank, professional development initiatives, and a vibrant working environment.
About UsWe're a diverse group of smart, fun, and passionate professionals dedicated to delivering exceptional products that positively impact millions globally. We value work/life balance and strive to create a safe and healthy professional environment.
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