Czech Technical Support Specialist

24 hours ago


Athens, Attica, Greece beBeeCustomerTechnicalAdvisor Full time

Are you looking for a new challenge abroad? We are currently seeking a skilled and experienced customer technical advisor to join our team in Athens, Greece. As a customer technical advisor, your primary responsibility will be to provide top-notch support to our customers through various communication channels such as phone calls and emails.

Key Responsibilities:
  • Respond to consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.
Requirements:
  • High School Diploma or Higher
  • Native/Fluent Czech Language Skills
  • Good Level of English - C1
  • Writing Speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong Troubleshooting Skills
What We Offer:
  • Paid Travel Expenses
  • Accommodation in a Hotel for the First 14 Days
  • Renewable Contract of 12 Months
  • Health Coverage and Private Health Care
  • Attractive Salary with Performance Bonus
  • Working Hours: 40 hours per week = 8 hours per day / 5 days a week
  • Greek Lessons
  • Free Real Estate Agency Fee


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