Czech Technical Support Specialist
24 hours ago
Are you looking for a new challenge abroad? We are currently seeking a skilled and experienced customer technical advisor to join our team in Athens, Greece. As a customer technical advisor, your primary responsibility will be to provide top-notch support to our customers through various communication channels such as phone calls and emails.
Key Responsibilities:- Respond to consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
- High School Diploma or Higher
- Native/Fluent Czech Language Skills
- Good Level of English - C1
- Writing Speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong Troubleshooting Skills
- Paid Travel Expenses
- Accommodation in a Hotel for the First 14 Days
- Renewable Contract of 12 Months
- Health Coverage and Private Health Care
- Attractive Salary with Performance Bonus
- Working Hours: 40 hours per week = 8 hours per day / 5 days a week
- Greek Lessons
- Free Real Estate Agency Fee
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