Exams and Customer Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
Job Description">

Our organization seeks an Exams and Customer Support Specialist to provide top-tier support to our customers. This role plays a key part in ensuring seamless operations and delivering exceptional service.

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This position will involve overseeing the secure and fair conduct of certification exams, enforcing exam rules and protocols, and handling technical or procedural issues that may arise during exams.

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The Exams and Customer Support Specialist will work effectively in a team environment, liaising with other teams to streamline processes and improve operational efficiency.

">Responsibilities">
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  • Provide exemplary customer service through various communication channels, including email, chat, and phone.

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  • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

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  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.

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  • Enforce exam rules and protocols to maintain the integrity of the certification process.

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  • Handle any technical or procedural issues that may arise during exams.

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  • Execute administrative tasks related to exam registrations, scheduling, and result processing.

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  • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.

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  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

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">Requirements">
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  • Bachelor's degree in any discipline is an asset.

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  • Previous experience in similar positions/functions is considered an asset.

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  • Prior working experience in the certification of persons and/or training and exam fields would be advantageous.

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  • Passionate about customer satisfaction.

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  • Excellent command of the English language (native-like or C2 level certification desired).

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  • Advanced computer literacy is required.

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  • Excellent interpersonal, verbal, and written communication skills.

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  • Well-organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment.

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  • Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends, and holidays).

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">What We Offer">
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  • Monthly bonus upon performance.

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  • Work in an international, dynamic, and fun atmosphere.

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  • Two free vouchers for all certifications from our portfolio per year for all employees.

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  • Complimentary coffee and tea in all our premises.

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  • Huge learning experience using best practices and a global environment.

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  • Constant personal and professional development.

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Please note that all applicants will undergo background checks prior to commencing their duties.

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We look forward to receiving your application

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