
Examination Integrity Coordinator
1 day ago
We're seeking an Online Exam Support Specialist to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of global certification services.
As an Online Exam Support Specialist, your tasks will include:
- Customer Service:
- Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
- Online Proctoring:
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle any technical or procedural issues that may arise during exams.
- Back-Office Exam Operations:
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- General Duties:
- Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
- Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer-centric approach to serve our global operations across multiple time zones.
- Ensure their work and presence are aligned with our company values
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Data Integration Specialist
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Seamless Operations Assistant
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Online Certification Support Specialist
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Exams and Customer Support Specialist
20 hours ago
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