Examination Integrity Coordinator

1 day ago


Athens, Attica, Greece beBeeSpecialist Full time
Online Exam Support Specialist

We're seeking an Online Exam Support Specialist to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of global certification services.

As an Online Exam Support Specialist, your tasks will include:

  • Customer Service:
  • Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
  • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
  • Online Proctoring:
  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
  • Enforce exam rules and protocols to maintain the integrity of the certification process.
  • Handle any technical or procedural issues that may arise during exams.
  • Back-Office Exam Operations:
  • Execute administrative tasks related to exam registrations, scheduling, and result processing.
  • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
  • General Duties:
  • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
  • Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer-centric approach to serve our global operations across multiple time zones.
  • Ensure their work and presence are aligned with our company values


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