Operations Project Coordinator

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.

We are seeking an organized, detail-oriented, and solution-driven Operations Project Coordinator to join our team. This role will be crucial in the coordination and execution of strategic and operational projects within New Ventures & Corporate Services, a team responsible for onboarding new business and driving cross-company projects and initiatives.

The ideal candidate will have a strong sense of ownership, an ability to collaborate across diverse internal teams, clients, and vendors, and a balance of structure and creativity. You'll act as the orchestrator of multi-team collaboration, ensuring the timely involvement of stakeholders based on project requirements while adapting as needed.

A Day in the Life of a Operations Project Coordinator will include: 

• Plan, coordinate, and manage end-to-end delivery of operational projects and initiatives across Qualco Group companies;
• Design and maintain clear project plans with realistic timelines, deliverables, and stakeholder responsibilities, considering interdependencies and team availability;
• Facilitate structured communication with internal and external stakeholders throughout the project lifecycle;
• Build and foster strong relationships with vendors, clients, and partners to ensure successful collaboration;
• Identify potential risks, dependencies, and resource gaps, and propose mitigation strategies;
• Develop reports and presentations throughout the project lifecycle to communicate project status, challenges, and solutions to stakeholders;
• Maintain comprehensive project documentation, status updates, and KPIs for senior management reporting;
• Facilitate structured handovers between project phases, ensuring alignment and continuity among involved teams;
• Support process improvements and standardization efforts across operational functions, capturing lessons learned and best practices;
• Assist in vendor management, SLA tracking, and reporting on outsourced services when applicable;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• 4-5 years of project management or operational coordination experience, preferably with an operations or business process focus;
• Bachelor's degree of Business Administration, Operations Management, Economics, or a related field;
• Proven ability to manage multiple projects simultaneously with strong prioritization and time management skills;
• Strong organizational skills and attention to detail — able to keep many moving parts aligned without losing sight of the big picture;
• Excellent interpersonal and stakeholder management abilities, especially across diverse audiences;
• Strong communication skills (written and verbal) — able to structure updates, flag issues diplomatically, and manage expectations;
• High degree of ownership and accountability; able to work independently while keeping stakeholders aligned;
• Analytical mindset with a problem-solving attitude and proactive risk management;
• Fluent in English (written and spoken);
• Comfortable with project management tools, reporting systems, and Microsoft Office Suite (especially Excel, Word, PowerPoint).

Nice to have:

• Project management certification (e.g., PMP, CAPM);
• Master's degree (MBA, MSc in Project Management or Operations Management;
• Prior exposure to onboarding processes, audit processes, SLA monitoring, and business continuity planning (BCP) will be considered a plus.

Benefits

Your Life @ Qualco

As a #Qmember, you'll embody our values every day, fostering a culture of teamwork & integrity, passion for results, quality & excellence, client focus, and agility & innovation. Within a truly human-centred environment built on mutual respect and trust, your dedication to our shared vision will not only be recognized but also celebrated, offering boundless opportunities for your personal and professional growth.

Find out more about #LifeatQualco

Join the #Qteam and enjoy:

 Competitive compensation, Meal vouchers, and annual bonus programs. 

 Cutting-edge IT equipment, mobile phone, and data plan. 

 Modern facilities, free coffee, beverages, indoor parking, and in-house restaurant.

Private health insurance, occupational doctor and nutritionist. 

Onsite gym, wellness facilities, and ping pong room. 

 Career and talent development tools. 

 Mentoring, coaching, personalized annual learning, and development plan. 

 Employee referral bonus, regular wellbeing, ESG, and volunteering activities. 

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English.

Disclaimer: QUALCO collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.