IT Service Operations Coordinator

21 hours ago

Athens, Attica, Greece InTTrust Full time

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development & Application Modernization, IoT and ML/AI solutions, Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration. 

We are looking to hire a skilled IT Service Operations Coordinator to ensure that daily service management tasks run efficiently for our prestigious energy sector client. You will demonstrate strong administrative abilities along with practical coordination skills—ensuring that incidents, changes, and service requests progress seamlessly through the ITSM toolset, while keeping stakeholders informed about the status of each item.

What will you do:

  • Own the task queue: triage, assign and track incidents, problems, changes and service requests in ServiceNow (or similar).
  • Keep the records clean: maintain rock-solid data quality in CMDB and ticket fields, supporting audit and compliance needs.
  • Report the numbers that matter: produce weekly/monthly SLA scorecards, workload dashboards and ad-hoc analyses for management review.
  • Coordinate the fix: chase updates, escalate blockers and orchestrate cross-team efforts (internal squads & external vendors) until issues are resolved.
  • Be the comms hub: send clear, timely notifications for planned maintenance, incidents and change windows; support service-review meetings.
  • Nudge things forward: spot low-hanging process improvements and help service owners implement quick wins.
  • Track user sentiment: monitor feedback trends and suggest adjustments to comms or workflow to boost satisfaction.

Requirements

  • Bachelor's degree in computer science, Information Systems, Business Administration relevant field.
  • 2+ years in IT operations, service coordination, or project support.
  • Familiarity with ITIL 4 principles and practices (certification a plus).
  • Solid analytical and organizational skills with strong attention to detail.
  • Professional fluency in English (spoken & written).

Nice-to-have:

  • Hands-on experience creating service dashboards or reports.
  • Familiarity with energy-sector operations or other 24×7 critical-infrastructure environments.
  • Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
  • Exposure to DevOps or Agile practices.

Benefits

  • Competitive salary & benefits scheme based on experience.
  • Continuous training & development.
  • Certifications on leading vendors technologies.
  • Corporate laptop and equipment.
  • Corporate mobile phone plan.

Candidates should have: 

  • Eligibility to work within the EU. 
  • Willingness to work on-site. 

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information, or any other protected classification. We are committed to ensuring that our applicants and employees are respected, treated fairly and with dignity. 

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