Hospitality Operations Manager

7 hours ago

Athens, Attica, Greece Faraday Norton Full time

We are currently seeking a highly capable, driven and hands-on Hospitality Operations Manager to oversee the day-to-day operations and strategic execution across our properties. You will lead the coordination of on-site and remote teams, optimize bookings and pricing, and drive tech adoption across the portfolio

Key Responsibilities

  • Operational Oversight: Supervise daily operations across all properties, ensuring service quality, brand consistency, and smooth logistics across locations.
  • Team Leadership: Manage, train, and coordinate on-site managers, cleaners, maintenance teams, and support staff.
  • Revenue & Booking Management: Own pricing strategy, OTA presence (Airbnb, , etc.), direct booking platform optimization, and calendar management.
  • Technology Implementation: Lead the rollout and management of hospitality tech including smart keys, remote check-in/out, IoT devices, guest apps, and property management software.
  • Quality & Compliance: Ensure all properties meet service, safety, cleanliness, and legal standards.
  • Guest Experience: Communicate with guests, resolve issues, monitor guest feedback and improve ratings across platforms through service adjustments, automation, and responsiveness.
  • Reporting & Analysis: Prepare operational KPIs, revenue reports, and occupancy data for internal use and performance tracking.
  • Vendor & Partner Coordination: Oversee relationships with external partners (e.g. linen services, local technicians, concierge providers).

Requirements

  • 5+ years of experience in multi-property hospitality operations or asset management, ideally with experience in both traditional hotels and short-term rental environments.
  • Strong understanding of booking platforms (PMS, channel managers, OTAs) and pricing optimization tools.
  • Tech-savvy with experience deploying or managing smart locks, guest apps, digital check-ins, and other PropTech tools.
  • Exceptional written and verbal communication skills in both Greek and English; Additional languages (French, Spanish etc.) is a plus.Highly organized, proactive, and solution-oriented.
  • Comfortable traveling occasionally to properties and managing hybrid (on-site & remote) teams.
  • Degree in Hospitality Management, Business, or related field preferred.

What We Offer

  • A competitive compensation package commensurate with experience and expertise.
  • Group health insurance from day one of employment.
  • Continuous opportunities for learning, professional development, and internal growth.
  • A dynamic and entrepreneurial culture that values innovation and ambition.
  • A supportive and collaborative team culture.

Join us at Faraday Norton and take the next step in your hospitality career — working alongside a visionary team in a fast-paced, forward-thinking investment environment.

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