
Operations Coordinator
4 days ago
Marine Technology industry - Operations Coordinator
Responsibilities:
- Prepare and deliver accurate and timely quotations to customers for spare parts and consumables, ensuring clarity and completeness in pricing and product details.
- Collaborate closely with relevant departments to gather necessary information for quotations and promptly address any customer inquiries or clarification requests.
- Maintain meticulous records of quotations and follow up proactively to secure orders.
- Handle effective the commercial execution of a project from the receipt of order and throughout all project stages.
- Process orders in a timely and accurate manner.
- Confirm orders with customers and provide order status updates.
- Monitor and track the status of orders throughout the fulfillment process.
- Ensure timely shipments and coordinate with logistics for smooth delivery.
- Identify and resolve order discrepancies, such as pricing errors or product availability issues.
- Conduct regular checks to minimize errors and improve overall order quality.
- Follow company policies and procedures related to order processing.
- Proactively identify opportunities for process improvement in order processing.
- Provide excellent customer service throughout the order fulfillment process.
- Address customer inquiries and concerns with professionalism and efficiency.
- Communication with vendors for triangular shipments
Requirements
- At least 3 years of experience in similar position in the maritime industry
- Proficiency in using order management systems (OMS) and enterprise resource planning (ERP) software.
- Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Exceptional attention to detail with a high level of accuracy in order entry and order tracking.
- Excellent verbal and written communication skills in English. Ability to communicate effectively with internal teams, customers, and vendors.
- Strong organizational and multitasking abilities to handle a high volume of orders efficiently.
- Problem-solving skills to address issues related to order discrepancies, shipping delays, and customer inquiries.
- Dedication to ensuring a positive customer experience through accurate and timely order processing.
- Capability to prioritize tasks and meet tight deadlines.
Benefits
- Competitive salary and performance-based bonuses
- Health insurance package
- Career advancement opportunities, training programs, and tuition reimbursement
- Company-provided equipment
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