Operations Coordinator

4 days ago

Athens, Attica, Greece JUST ONE | Recruitment & Executive Search agency Full time

Marine Technology industry - Operations Coordinator

Responsibilities:

  • Prepare and deliver accurate and timely quotations to customers for spare parts and consumables, ensuring clarity and completeness in pricing and product details.
  • Collaborate closely with relevant departments to gather necessary information for quotations and promptly address any customer inquiries or clarification requests.
  • Maintain meticulous records of quotations and follow up proactively to secure orders.
  • Handle effective the commercial execution of a project from the receipt of order and throughout all project stages.
  • Process orders in a timely and accurate manner.
  • Confirm orders with customers and provide order status updates.
  • Monitor and track the status of orders throughout the fulfillment process.
  • Ensure timely shipments and coordinate with logistics for smooth delivery.
  • Identify and resolve order discrepancies, such as pricing errors or product availability issues.
  • Conduct regular checks to minimize errors and improve overall order quality.
  • Follow company policies and procedures related to order processing.
  • Proactively identify opportunities for process improvement in order processing.
  • Provide excellent customer service throughout the order fulfillment process.
  • Address customer inquiries and concerns with professionalism and efficiency.
  • Communication with vendors for triangular shipments

Requirements

  • At least 3 years of experience in similar position in the maritime industry
  • Proficiency in using order management systems (OMS) and enterprise resource planning (ERP) software.
  • Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Exceptional attention to detail with a high level of accuracy in order entry and order tracking.
  • Excellent verbal and written communication skills in English. Ability to communicate effectively with internal teams, customers, and vendors.
  • Strong organizational and multitasking abilities to handle a high volume of orders efficiently.
  • Problem-solving skills to address issues related to order discrepancies, shipping delays, and customer inquiries.
  • Dedication to ensuring a positive customer experience through accurate and timely order processing.
  • Capability to prioritize tasks and meet tight deadlines.

Benefits

  • Competitive salary and performance-based bonuses
  • Health insurance package
  • Career advancement opportunities, training programs, and tuition reimbursement
  • Company-provided equipment

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