Music Lover Customer Service Advocate

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
Spanish Speaking Customer Support Representative

We are seeking a highly motivated and customer-focused Spanish speaking representative to join our Music Streaming Platform Department. If you have a passion for music and enjoy providing exceptional service, this role is perfect for you.

In this engaging position, you will assist Spanish-speaking customers with their inquiries and support them in optimizing their experience on our music streaming platform. This role allows you to interact with fellow music lovers while providing vital assistance. Our dynamic team celebrates music and is looking for like-minded individuals who can help us deliver an outstanding customer experience.

Your Responsibilities
  • Provide exceptional customer support to Spanish-speaking users through email, chat, and phone channels.
  • Assist customers with inquiries related to subscriptions, playlists, and technical issues on the platform.
  • Document customer interactions accurately in our CRM system.
  • Collaborate with team members to meet service level metrics and enhance the overall customer experience.
  • Engage in continuous learning to stay updated on music trends and platform features.
Requirements
  • Fluency in Spanish (written and spoken) is essential. Your nationality and native language should be clearly stated within your application.
  • Passion for music and familiarity with music streaming platforms.
  • Prior experience in customer support is advantageous but not mandatory.
  • Excellent communication and interpersonal skills.
  • A proactive team player with a positive attitude.
  • Strong analytical skills and attention to detail.
  • Ability to work effectively in a fast-paced, dynamic environment.
Benefits

• Private Health Insurance

• Training & Development

• Performance Bonus

• Extra Salaries Per Year Fully Paid Training

• Fully Paid Relocation Package (flight, transfer, and hotel)

• Free Greek Lessons, discounts, and other perks

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