Online Music Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

At Patrique Mercier Recruitment, we're seeking a skilled Customer Support Representative to join our team in the Online Music & Podcast Department.

Job Summary

We're looking for a talented individual who is passionate about delivering exceptional customer service and can provide top-notch support to clients through various communication channels.

This role is ideal for music enthusiasts who are eager to stay up-to-date with the latest music and podcast trends while helping clients navigate our platform.

Responsibilities
  • Provide customer support to German-speaking clients regarding our online music and podcast services via phone, email, and chat.
  • Assist customers with inquiries related to subscriptions, account management, content availability, and service features.
  • Effectively resolve customer issues and complaints to ensure a seamless user experience.
  • Document customer interactions accurately and follow up on unresolved inquiries in a timely manner.
  • Collaborate with internal teams to escalate and resolve complex queries and enhance overall service delivery.
  • Stay updated on music and podcast trends, platform features, and service updates to provide informed assistance.
  • Gather customer feedback to support ongoing improvements in service and user satisfaction.
Requirements
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably within the music or entertainment industry.
  • Strong communication skills, demonstrating a friendly and professional demeanor.
  • Ability to troubleshoot issues and provide solutions in a clear manner.
  • Proficient in using CRM software and standard office applications.
  • Detail-oriented with good organizational skills.
  • Flexibility to work varied hours, including weekends and evenings as necessary.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Two Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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