Dutch E-Cigarette Customer Service Representative
1 day ago
We are seeking a customer support professional to join our health department, providing assistance to Dutch-speaking clients regarding e-cigarette products and health inquiries.
Responsibilities:- Deliver exceptional customer service via phone, email, and chat, responding to product-related and health-related inquiries.
- Provide accurate and clear information about product usage, safety precautions, and health considerations.
- Assist with troubleshooting customer issues and facilitate returns or exchanges when necessary.
- Document customer interactions and feedback to contribute to service improvement initiatives.
- Stay informed about industry regulations, health guidelines, and evolving trends related to e-cigarettes.
- Collaborate with the health department team to enhance product knowledge and maintain high customer service standards.
- Fluency in Dutch and English, with strong written and verbal communication skills in both languages.
- Experience in customer service, particularly in the health or e-commerce sector, is preferred.
- Understanding of e-cigarette products and their health implications is a significant advantage.
- Excellent problem-solving skills and a commitment to providing outstanding customer service.
- Proficiency in using customer support software and Microsoft Office applications.
- Detail-oriented, with the ability to manage multiple inquiries effectively.
- A genuine interest in health and wellness, with a drive to help customers make informed decisions.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Two extra salaries per year fully paid training
- Fully paid relocation package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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