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Customer Service Specialist
1 month ago
Job Overview:
As a Customer Service Specialist for German Neo Bank, you will be responsible for providing exceptional customer service to our growing customer base across Germany. With a focus on delivering timely, accurate, and professional support via chat, emails, and inbound calls, you will be the primary point of contact for our customers.
Key Responsibilities:
- Deliver customer service via chat, emails, and inbound calls
- Ensure excellent service standards and maintain high customer satisfaction
- Manage incoming calls, chats, and emails effectively
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal and customer service team targets and case handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements:
- Native-level German speaker
- B2 level of English proficiency
- Proven customer support experience or experience in a similar role is a plus
- Strong communication skills and a customer-focused approach
- Ability to multi-task, prioritize, and manage time effectively
Work Environment:
Remote - work from home
Why Choose Us:
At Cross Border Talents, we offer a dynamic and growing work environment with opportunities for professional growth and development. Our team is committed to delivering exceptional customer service and ensuring the highest level of customer satisfaction.
