Danish Speaking IT Support Professional
1 day ago
Role Overview
We are seeking a skilled Technical Support Specialist to join our team. This role involves providing exceptional customer service to Danish-speaking customers, ensuring they receive top-notch support and solutions.
Responsibilities- Customer Support: Provide high-quality technical support to Danish-speaking customers through phone, email, and chat.
- Troubleshooting: Troubleshoot and resolve customer inquiries related to technology products and services efficiently.
- Documentation: Document all customer interactions and solutions in the CRM system accurately.
- Team Collaboration: Collaborate with teams to escalate and manage more complex technical issues.
- Ongoing Training: Participate in ongoing training to enhance your product knowledge and improve support skills.
- Customer Feedback: Gather customer feedback and suggest improvements to enhance the overall customer experience.
- Onboarding: Assist in onboarding and guiding new team members as needed.
Requirements
- Language Skills: Fluency in Danish and English, both written and spoken.
- Technical Skills: Strong technical skills and the ability to troubleshoot effectively.
- Communication: Excellent communication and customer service competencies.
- Experience: Previous experience in technical support or customer service is desirable.
- Adaptability: Ability to learn new technologies and processes quickly.
- Independence: A self-motivated and organized individual who can work independently.
- Flexibility: A willingness to embrace new challenges and adapt to a remote working environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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