German Speaking Telecommunications Professional

2 days ago


Athens, Attica, Greece beBeeCustomer Full time
Telecommunications Customer Service Representative

Patrique Mercier Recruitment is excited to present an exceptional opportunity for a customer service professional to join our team in the Telecommunications Department. This role is ideal for individuals passionate about technology and dedicated to providing top-notch support to clients.

Responsibilities
  • Deliver outstanding customer service through various channels including phone, email, and chat.
  • Address inquiries related to telecommunications services, billing, and technical support.
  • Resolve customer complaints and issues effectively, ensuring high levels of satisfaction.
  • Document all customer interactions accurately in our database.
  • Stay updated on product offerings and service changes to provide accurate information to customers.
  • Collaborate with technical and sales teams to resolve complex customer issues.
  • Promote a positive image of the company through all customer interactions.
Requirements
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably within the telecommunications or tech sector.
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot problems and provide effective solutions.
  • Proficient in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • A commitment to customer satisfaction and a positive attitude.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks


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