Customer Service Representative

3 days ago

Chalandri, Attica, Greece ManpowerGroup Greece Full time €20,000 - €30,000 per year
  • Do you have experience in managing customer inquiries efficiently?
  • Are you familiar with order management systems?
  • Do you want to join a global leader in the field of water treatment, hygiene, and infection prevention?

ManpowerGroup Greece, on behalf of our client, a leading multinational chemical company, is seeking a Customer Service Representative (Β2Β).

Location: Chalandri
Working Model: Hybrid
Working days & hours: Monday to Friday, 08:30–17:00 or 09:00–17:30 (including break time)
Contract: 6 months with prospects of renewal
You will be reporting to: Customer Service Supervisor

What you will do:

In this role, you will efficiently enter orders using SAP, register complaints, handle delivery and customer inquiries. Typically, a CS Representative responds daily to incoming calls from customers and field sales associates in a manner that maintains good external/internal customer relations.

More specifically:

  • Handle incoming calls in a prompt and professional manner
  • Places & processes orders, monitor order status, handle customer requests and inquiries
  • Contact 3PLs and Sales team to provide knowledgeable information to customers
  • Contribute to team KPIs and ensure compliance with external & internal auditing requirements
  • Provide overall reliable customer service in area of responsibility & back up in other areas of the department such as Returns from customers, Equipment on Loan, Equipment on Rent, Exports, Department Reporting and Billing

What we are looking for :

  • University Degree in Business Administration or other relevant areas
  • Prior working experience in Customer Service, preferably in a multinational organization
  • Experience working with SAP will be considered an asset
  • Proficient with Microsoft Office
  • Excellent knowledge of English language (verbal & written communication)
  • Previous experience using a multi-line telephone system is desirable
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Strong problem solving and interpersonal skills
     

Compensation package and Benefits:

Competitive compensation package
Continuous training on innovative products and solutions

Recruitment Process:

  • If you're interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.
  • As for the next steps, there will be 1 more interview with the client either in person or online.

#Empoweringtalent#WebelieveinTalent#ManpowerGroupGreece

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