Customer Support Agent

Our Company

At INTELIQUA, we leverage the power of artificial intelligence to empower brands with the tools they need to thrive in the modern digital landscape.

Our flagship platform, Eliqua.CX, serves as the cornerstone for building first-party data, enabling brands to gain unparalleled insights into their customer base.

Our team consists of talented experts who are connecting, informing, and creating inspiring work. Our heart beats in Athens, Greece and we serve customers from various industries in more than 10 countries.

Job Description / Responsibilities / Candidate's Mission

We are looking for a motivated Customer Support Agent to join our team. In this role, you will act as the first point of contact for our customers and employees, providing exceptional service and resolving inquiries efficiently. You will handle incoming requests via email and phone, troubleshoot basic technical issues, and coordinate with IT specialists for more advanced problems. Your contributions will directly impact customer satisfaction and the overall efficiency of our operations.

Responsibilities:

• Customer Support: Address inquiries from customers (and their end-users) via email and phone. Provide clear, concise, and timely solutions. Escalate more complex issues to appropriate teams when necessary.
• Internal Helpdesk Coordination: Manage internal helpdesk tickets, troubleshoot and resolve basic technical issues (e.g. password resets). Coordinate advanced issues with IT specialists through Jira.
• Problem-Solving: Track and manage open tickets, ensuring timely follow-up and resolution of outstanding issues.
• Documentation: Maintain accurate records of customer interactions and solutions provided for future reference.
• Collaboration: Work closely with colleagues and other departments to optimize customer and internal employee experiences.

Requirements

• Proven experience in a customer support role, helpdesk, or similar position.
• Strong communication skills in both Greek and English (verbal and written).
• Proficiency with ticketing systems like Jira or similar platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint).
• Ability to troubleshoot basic IT issues (e.g. resetting passwords).
• Strong problem-solving abilities and a customer-centric approach.
• Excellent organizational and multitasking skills to manage multiple inquiries simultaneously.
• A proactive attitude with a focus on customer satisfaction and problem resolution.

Benefits

• Competitive salary based on skills and experience.
• Opportunities for career growth and professional development.
• Continuous Training.
• Private insurance.
• Hybrid work model.

If you're a problem-solver with excellent organizational skills and a passion for helping others, we'd love to hear from you Apply today to join our dynamic team and play a pivotal role in ensuring exceptional service for our customers and employees alike.

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