Merchant Support Specialist

3 days ago

Chalandri, Attica, Greece TBI BANK EAD Full time €25,000 - €40,000 per year

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers' needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Merchant Support Specialist to join our Team in Greece


What you get to do in this role:

  • Check the documents of the companies applying for our business partners (merchants), issue an opinion and prepare the documentation for subsequent approval as per internal procedures.
  • Perform archiving of the merchants' documentation and be responsible for the proper storage.
  • Register the merchants to our systems and maintain their data up-to date.
  • Regular checks on the live merchants' database to ensure that integration works as intended.
  • Execute all necessary actions to initiate and complete successfully the timely and proper payment of the commissions to the merchants.
  • Inform the management in a timely manner of all problems and issues that have arisen during the activity.
  • Respond with high-quality professionalism to e-mails and questions sent by the merchants related to their products.
  • Participate in daily operational activities of the department.
  • Assist in project developments.

What we are looking for:

  • Bachelor's degree in business, Economics, or any related field.
  • Excellent computer literacy /MS Office.
  • Problem-solving skills with keen attention to detail and organizational skills.
  • Proactive thinking, constantly seeking improvement opportunities in work.
  • Fluent verbal & written English communication skills.
  • Ability to maintain confidentiality and handle sensitive work in a discrete manner.
  • Ability to prioritize multiple tasks with time-sensitive deadlines, adapt to changing priorities and maintain composure in stressful situations.


In Return, We Will Give You

  • Opportunity to be a part of growing organization where you can see the difference you made
  • Competitive salary.
  • A friendly environment & team of passionate multinational professionals. Don't be surprised if you talk to 16 nationalities @ tbi bank

If this sounds like something you'd be interested in, we'd love to hear from you

To apply for this position, please send us your CV in English.

Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.

  • Sales & Customer Support Specialist

    1 week ago

    Chalandri, Attica, Greece Work4u Full time

    Διαθέτεις εμπειρία σε sales administration εργασίες?Σε χαρακτηρίζει η οργάνωση και η επικοινωνία?Θα ήθελες να γίνεις μέλος μία δυναμικής ομάδας στον χώρο των κατασκευών?Τότε θα χαρούμε να σε γνωρίσουμεΗ...

  • Sales Support Designer

    1 week ago

    Chalandri, Attica, Greece beBeeDesignSupport Full time €25,000 - €40,000

    Design and Sales Support SpecialistA design-focused role that combines creative work with sales and project coordination support, ideal for someone who enjoys being involved in both design and operational processes.The successful candidate will be responsible for preparing technical drawings and layout plans using AutoCAD, assisting in creating client...

  • Customer Support Agent

    3 days ago

    Chalandri, Attica, Greece INTELIQUA Full time €25,000 - €40,000 per year

    Our CompanyAt INTELIQUA, we leverage the power of artificial intelligence to empower brands with the tools they need to thrive in the modern digital landscape.Our flagship platform, Eliqua.CX, serves as the cornerstone for building first-party data, enabling brands to gain unparalleled insights into their customer base.Our team consists of talented experts...

  • Application Specialist

    2 days ago

    Chalandri, Attica, Greece INTELIQUA Full time €45,000 - €55,000 per year

    As an Application Specialist, you will play a key role in ensuring the success of our customers by supporting Inteliqua's cases, troubleshooting issues, and escalating them to the right teams when needed. You will also contribute to quality assurance by writing test cases and gradually building automation flows within our product.Your ability to understand...

  • Application Specialist

    22 hours ago

    Chalandri, Attica, Greece INTELIQUA Full time €104,000 - €130,878 per year

    As anApplication Specialist, you will play a key role in ensuring the success of our customers by supportingInteliqua's cases, troubleshooting issues, and escalating them to the right teams when needed. You will also contribute to quality assurance by writing test cases and gradually building automation flows within our product.Your ability tounderstand our...

  • Marketing Specialist

    22 hours ago

    Chalandri, Attica, Greece Starbucks Greece Marinopoulos Coffee Company Single Member S.A. Full time €104,000 - €130,878 per year

    We are seeking a creative and results-drivenMarketing Specialistto join our Marketing team, managing daily activities and ensuring marketing initiatives are executed smoothly and effectively. The ideal candidate will be responsible for implementing and executing marketing strategies that drive brand awareness, customer engagement, and business growth. This...

  • Wholesale SMS Account Specialist

    3 days ago

    Chalandri, Attica, Greece modulus SA Full time €40,000 - €60,000 per year

    modulus SA is an innovative telecommunications company based in Athens, Greece. Since 2012, we've been delivering next-generation VoIP telephony services to clients across both domestic and international markets. Today, we are one of Greece's leading VoIP providers, helping businesses across industries embrace modern, flexible, and cost-effective...

  • Sales Administration

    1 week ago

    Chalandri, Attica, Greece beBeeΠελατολειτουργία Full time €20,000 - €25,000

    Η επιχείρηση αναζητεί έναν Sales & Customer Support Specialist για να ενταχθεί στην ομάδα πωλήσεων. Ο νέος συναλλεργητής θα πρέπει να διατηρήσει και να ενημερώνει την βάση δεδομένων πελατών σε πρόγραμμα...

  • Dynamics ERP Software Engineer

    3 days ago

    Chalandri, Attica, Greece Agile Actors Full time €60,000 - €80,000 per year

    Who we areA coaching and learning ecosystem for talented and passionate tech professionals where you can find your next career goal in a diverse and multidisciplinary environment. At Agile Actors, you will experience continuous growth and development through coaching, learning, and practice An innovative self-paced personal development and rewarding model...