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Guest Experience Agent

2 weeks ago

Athens, Attica, Greece ELOUNDA BEACH HOTEL & ELOUNDA BAY PALACE Full time €20,000 - €35,000 per year

Culture Fit

  • Contribute to the curation of extraordinary, guest-centric hospitality experiences.

  • Contribute to a culture of collaboration by crafting authentic relationships and encouraging personal and professional growth.

  • Encourage and build mutual trust, respect, and cooperation among team members.

  • Must possess a positive attitude and have the ability to work with people from a diverse background.

  • Flexible and willing to take the extra step and support the team.

  • Open to receiving feedback and maintaining a continuous learning attitude.

Requirements

  • Greet guests upon arrival and make them feel welcomed.

  • Meet and exceed guests' expectations by anticipating the services they might require.

  • Be a source of information to guests and promote hotel's services and facilities or local unique experiences.

  • Accommodate general and unique requests.

  • Diffuse conflict or tense situations with guests.

  • Build a long-term relationship with the clients.

  • Excellent cooperation with other internal departments to ensure guest satisfaction.

Skills and qualifications

  • Bachelor's degree in Tourism or Hospitality Management.

  • At least 2 years of previous service in a corresponding position in 5-star hotels.

  • Excellent knowledge of English.

  • Very good knowledge of German or/and French language and proven oral communication skills.

  • Excellent computer skills.

  • Previous service in customer service departments.

  • Enthusiastic, friendly and communicative personality eager to be part of a growing team and focus on clients' high-quality service.

  • Ability to communicate pleasantly with guests.

  • Organizational skills, team spirit and cooperation.

  • Flexibility and adaptability to demanding situations.

  • Please note that Opera PMS knowledge is a plus.

What we offer

  • Accommodation in a single or double room according to the level (in case the selected candidate comes from a different area).

  • Car Parking - in case you have your own car.

  • Free meals - even on your days off.

  • Opportunities to work abroad during the winter, in one of the Leading Hotels of the World we exchange talents with.

Please send CV to

Please note that due to the number of responses we receive we will only contact those candidates we wish to interview. Please also note that the closing date may be subject to change without prior notification.