Front Desk Agent
5 days ago
We are seeking a reliable and well-presented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will play a crucial role in providing excellent customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will be personable, detail-oriented, and able to handle various tasks simultaneously in a fast-paced environment.
Responsibilities
Greet guests with a warm welcome and provide friendly and efficient service at the front desk
Handle guest inquiries and requests promptly and professionally, striving to exceed their expectations
Complete the check-in/check-out process accurately and efficiently, verifying guest information and processing payments
Assist with reservations by utilizing the hotel's booking system and ensuring accuracy of information
Maintain a clean and organized front desk area, including the lobby and guest waiting area
Assist with handling and appropriately resolving guest complaints and issues, escalating when necessary.
Collaborate promptly with other hotel departments to ensure seamless communication and a positive guest experience.
Requirements
High school diploma or equivalent. Further studies of any level in the field is preferred.
Prior experience in customer service or hospitality is preferred.
Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
Excellent organizational and multitasking abilities, with the capacity to handle a high volume of tasks.
Proficiency in using computer systems and standard office software.
Ability to work flexible schedules, including weekends and holidays.
Professional appearance and demeanor, with exceptional attention to detail
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