Front Desk Agent

3 days ago

Athens, Attica, Greece THE WILD HOTEL BY INTERNI Full time €15,000 - €25,000 per year

We are seeking a reliable and well-presented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will play a crucial role in providing excellent customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will be personable, detail-oriented, and able to handle various tasks simultaneously in a fast-paced environment.

Responsibilities

  • Greet guests with a warm welcome and provide friendly and efficient service at the front desk

  • Handle guest inquiries and requests promptly and professionally, striving to exceed their expectations

  • Complete the check-in/check-out process accurately and efficiently, verifying guest information and processing payments

  • Assist with reservations by utilizing the hotel's booking system and ensuring accuracy of information

  • Maintain a clean and organized front desk area, including the lobby and guest waiting area

  • Assist with handling and appropriately resolving guest complaints and issues, escalating when necessary.

  • Collaborate promptly with other hotel departments to ensure seamless communication and a positive guest experience.

Requirements

  • High school diploma or equivalent. Further studies of any level in the field is preferred.

  • Prior experience in customer service or hospitality is preferred.

  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.

  • Excellent organizational and multitasking abilities, with the capacity to handle a high volume of tasks.

  • Proficiency in using computer systems and standard office software.

  • Ability to work flexible schedules, including weekends and holidays.

  • Professional appearance and demeanor, with exceptional attention to detail

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