Front Office Agent

1 week ago

Athens, Attica, Greece MIRAGGIO THERMAL SPA Full time €25,000 - €35,000 per year

Job Title: Front office Agent

Location: On site

Job Type: Seasonal

Job Role: As a Front Office Agent, you are the first point of contact for our guests, creating a warm and professional environment from the moment they arrive. You will ensure a smooth check-in and check-out process, handle guest inquiries efficiently, and contribute to an exceptional guest journey throughout their stay.

Key Responsibilities:

  • Guest Check-In and Check-Out:Greet guests with a friendly and professional demeanor. Assist guests with the check-in and check-out process, ensuring accuracy and efficiency. Handle guest inquiries and requests promptly and courteously.

  • Reservation Management:Verify and confirm guest reservations accurately.

  • Payment Processing:Collect and process payments, issue invoices, and maintain a balanced cash drawer. Ensure all financial transactions are conducted securely and in compliance with hotel policies.

  • Information and Assistance:Provide guests with information about hotel facilities, services, local attractions, and dining options. Offer recommendations and assistance to enhance their stay.

  • Telephone and Email Communication:Answer phone calls, respond to emails, and transfer calls to appropriate departments. Handle reservations, inquiries, and requests via phone and email.

  • Problem Resolution:Address and resolve guest concerns and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.

  • Safety and Security:Monitor and maintain the security of the front desk area, ensuring the safety and privacy of guests. Follow hotel security and emergency procedures, as required.

  • Administrative Duties:Complete administrative tasks, such as filing, record-keeping, and updating guest information.

  • Collaboration:Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.

Qualifications:

  • Bachelor's degree (Hospitality or related field from National or International university – AEI or TEI).

  • Minimum 1 year experience in a similar position, leadership in hospitality strongly required.

  • Excellent command of Greek and English languages. Third language will be considered accordingly.

  • Strong communication, negotiation, and administrative skills.

  • Ability to prioritize, multitask, and work effectively under pressure

  • High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.

  • Availability to work in shifts, including evenings, weekends, and holidays.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated to delivering exceptional guest experiences, join our team and be part of our journey towards excellence

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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