Guest Relations Agent

1 week ago

Athens, Attica, Greece MIRAGGIO THERMAL SPA Full time €25,000 - €40,000 per year

Job Title: Guest Relations Agent

Location: On site

Job Type: Seasonal

Job Role: As a Guest Relations Agent, you will be the first point of contact for our guests, ensuring their comfort and creating memorable experiences from arrival to departure. You will play a vital role in offering personalized assistance, resolving inquiries and concerns, and building lasting relationships that enhance our guests' overall stay.

Key Responsibilities:

  • Guest Welcome and Assistance:Warmly welcome guests upon their arrival and assist with the check-in process. Provide information about the hotel's amenities, services, and local attractions.

  • Guest Engagement:Establish a positive and lasting relationship with guests, actively listen to their needs and preferences, and deliver personalized services and recommendations to enhance their stay.

  • Problem Resolution:Address guest inquiries, concerns, or complaints promptly, finding suitable solutions and escalating issues, when necessary, all while adhering to hotel policies.

  • Special Requests:Ensure that all guest requests regarding rooms, amenities, or services are handled promptly and exceed expectations.

  • Concierge Services:Offer guidance and information about local dining, entertainment, and transportation options. Make reservations and bookings for guests as required.

  • Loyalty Programs:Enroll guests in loyalty programs, explaining the benefits and actively promoting the hotel's services and amenities.

  • Communication:Communicate effectively with the front office, housekeeping, F&B, and other departments to ensure smooth handling of guest needs.

  • Safety and Security:Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.

  • Feedback Collection:Solicit and collect guest feedback through surveys and direct interactions, conveying comments and concerns to the Guest Relations Manager for analysis and improvement.

Qualifications:

  • Bachelor's degree (Hospitality or related field- National or International university/ AEI or TEI)

  • Minimum 1 year experience in a similar position, leadership in hospitality strongly required.

  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.

  • Exceptional communication (both verbal and written), negotiation and administrative skills

  • Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position

  • High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must

  • Flexibility to work in shifts, including evenings, weekends, and holidays

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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