Greek Speaking Customer Service for Finance Company in Athens, Greece
4 days ago
Mercier Consultancy MD is thrilled to announce a position for Greek Speaking Customer Service Representatives for a leading finance company located in Athens, Greece. This role is perfect for individuals who are eager to help clients with their financial inquiries and are dedicated to delivering outstanding customer service. As a representative, you will engage with customers in Greek to assist them with a wide range of financial products and services.
Key Responsibilities
- Handle customer inquiries related to financial services and products, including account management, loan applications, and investment options via phone, email, and chat in Greek
- Provide accurate information and guidance to customers, ensuring a clear understanding of financial processes and policies
- Assist customers in resolving issues or discrepancies with their accounts and financial transactions
- Document all customer interactions in the CRM system for effective record-keeping and follow-up
- Collaborate with internal teams to address customer concerns and enhance service delivery
- Stay updated on financial regulations, products, and market trends to provide relevant information to customers
Requirements
- Fluency in Greek (both written and spoken) is essential; proficiency in English is a plus
- Previous experience in customer service, preferably in the finance or banking sector
- Strong communication skills with a focus on customer satisfaction and empathy
- Ability to handle sensitive financial information with discretion and professionalism
- Excellent problem-solving skills and the ability to think critically under pressure
- Familiarity with CRM software and general financial applications is desirable
- Willingness to work flexible hours, including evenings and weekends as required
Benefits
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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