Groups & Events Manager

7 days ago

Athens Metropolitan Area, Greece Airotel Group of Hotels Full time €45,000 - €55,000 per year

Airotel Group of Hotels is exclusively conducting the screening and interviewing process, in pursuit of a highly motivated
Groups & Events Manager.

The
Groups & Events Manager

will be responsible for the contracting and the smooth operation of all Groups and Banquet functions in the organization.

The position is based all year round in Athens.

Responsibilities:


•  Always demonstrating a pleasant and positive professional image.


•  Monitoring the attire and behavior of the department's staff as well as their compliance with all internal policies.


•  Ensuring that all Standard Operating Procedures (SOP's) are constantly followed and in the right way by all team members, aiming to achieve the highest guest satisfaction.


•  Communicating effectively with clients, colleagues and all vendors in preparation for events throughout both the planning and the execution phase of events. Providing guidance to all parties during each phase to ensure a seamless experience.


•  Providing valuable feedback to the Sales team.


•  Monitoring the budget and the results of the month and make any corrective actions if needed.


• Making telephone clarifications before the customer sends a request (regarding availability/capacity) and informing them in writing.


• Drawing up of the contract with terms of payment and cancellation policy in case of confirmation of the offer by the customer.


•  Discussing final details with the client, before drawing up the final program with the hotel (event order).


•  Writing event orders with event times, break times, selected menus and hotel billing instructions.


• Collaborating with other departments such as marketing, revenue, mice & corporate, hotel operations, to ensure alignment with the designed sales strategy and the quality standards we guarantee to our guests and partners.


• Preparing and analyzing sales reports related to sales activity, competition, forecasting, market and revenue growth.


• Coordinating all relevant bookings/reservations, their changes and cancellations.


• Recruiting, training, and leading a high-performing groups and banquet sales team.


• Participating actively in all departmental and interdepartmental meetings whenever necessary, in order to support an effective communication flow and enhance collaboration and decision making.


• Initiating effective meetings with his/her team to ensure alignment with goals and provide guidance.

Qualifications:


• Degree in Hospitality Management, Business Administration or related field.


• Minimum 3 years of experience in a relevant position in the Hospitality Industry.


• Proficient use of MS Office and relevant hotel PMS (Preferably Protel).


• Excellent written and verbal communication skills both in Greek and English language.


• Excellent communication, negotiation and organization skills.

Benefits:


• Indefinite work contract


• Access in Airotel's Corporate Discounts and benefits


• Opportunities to participate in several job related or personal development trainings, offered by the company


• Great Opportunities for career development within the company

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