Customer Success Manager

6 days ago

Athens, Attica, Greece RateParity - Hotel CRO Platform Full time €40,000 - €60,000 per year

Are you a strong communicator who loves helping clients and solving problems?

RateParity
, a fast-growing hospitality tech company, is looking for a 
Customer Success Agent
 to support hotel clients using our tools and help them increase their direct bookings.

As a Customer Success Manager, you will manage our hotel client portfolio, ensuring they maximize the value of the RateParity platform. You will work closely with hoteliers, understand their needs, and provide strategic guidance to optimize direct bookings.

Key Responsibilities

 Provide day-to-day support to hotel clients throughout their onboarding and daily use of our tools

 Assist with setting up and managing our tools across their websites and booking engines

 Troubleshoot common issues and escalate complex cases to the technical team

 Offer training and ongoing guidance to ensure effective use of the platform

 Collaborate with the Customer Success & Product teams to continuously improve the client experience

Required Qualifications

 Previous experience in the hospitality industry (hotels, OTAs, channel managers, CRS, booking engines, revenue management, or similar roles)

 Strong understanding of OTAs, direct bookings, and hotel operations.

 Experience in customer support is a plus

 Excellent communication skills

 A tech-savvy and proactive mindset

 
 
Ability to work both independently and as part of a teamAbility to work both independently and as part of a team

What You'll Get

 Training & development opportunities

 A supportive and friendly team

 A chance to grow in the hospitality tech industry

Interested or know someone who might be?

Send us a message or apply now

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