Customer Success Manager

6 days ago

Athens, Attica, Greece Triparound Full time €25,000 - €40,000 per year

Ready to fast-track your career in one of the most exciting and fast-growing industries, travel tech?
At Triparound, we're not just reshaping how the world's top top hotels and vacation rentals (VRs) manage guest experiences, we're building a passionate team that thrives on innovation, collaboration, and impact.

If you're passionate about customer facing roles, here you'll find opportunities to grow, travel, and make a real difference while being part of a diverse and supportive culture that values integrity, grit, and wellbeing.

For our Customer Success team, we're looking for a dedicated, people-first
Customer Success Manager
to become the trusted partner for our clients. If you love building relationships, solving challenges proactively, and being the go-to person who makes customers feel supported and successful, this role is for you.

What You'll Do

  • Own client relationships
  • be the primary point of contact for your portfolio of hotels and VRs worldwide.
  • Guide customers to success
  • support onboarding, train users, and help clients get maximum value from our platform, driving operational excellence.
  • Spot growth opportunities
  • identify upsell and expansion potential, contributing directly to the company's growth ambitions.
  • Drive renewals
  • manage contract renewals ensuring client retention and long-term loyalty in a competitive market.
  • Be proactive, not reactive -
    anticipate challenges, innovate solutions, and keep customers delighted.
  • Run business reviews
  • hold regular check-ins to highlight wins and align on future strategic goals.
  • Champion the customer internally
  • provide feedback to Product and Customer Success teams to innovate and improve continuously.

What You'll Bring

  • 2+ years in Customer Success, Account Management, or a similar client-facing role.
  • A proactive, consultative mindset - you prevent problems before they arise and inspire confidence.
  • Strong relationship-building and problem-solving skills - you know how to listen, guide, and empower clients.
  • Analytical mindset - comfortable reading dashboards and reports to understand client performance, identify opportunities, and support data-driven decisions.
  • Experience with a CRM platform.
  • Excellent communication skills in English Additional languages are a bonus.
  • Experience in hospitality, travel tech, or SaaS highly valued.

What's In It For You

  • Competitive salary
    – your expertise and impact are rewarded.
  • Career growth
    – become a key player in scaling a mission-driven, innovative startup shaping the future of hospitality.
  • Hybrid work model
  • a balanced mix of office and remote days, designed for the way we work best.
  • Global exposure
    – collaborate with top-tier hotels and VRs across Europe and beyond, expanding your professional horizon. Travel to meet customers and prospects in key industry events.
  • Wellness benefits & perks
  • because maintaining balance is key.

Join a values-driven team
where integrity, innovation, grit, and diversity thrive, and your work truly matters.

Why Triparound?

Because it's a chance to be part of a dynamic startup scaling fast across Europe and beyond, trusted by the best names in luxury hospitality, including Costa Navarino, One&Only, Mandarin Oriental, and more. Most importantly, you'll thrive in a culture that listens to your ideas, values your growth, and supports your success every step of the way.

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