Enterprise Customer Success Manager

2 hours ago

Athens, Attica, Greece Orca AI Full time €120,000 - €180,000 per year

Maritime Customer Success Manager– Orca AI

Orca AI advances the maritime industry by providing intelligent navigation solutions, preventing collisions, and saving lives. We ensure safety in congested waterways and deep waters by staying committed in our vision to reduce human-caused errors through intelligent automated vessels.

Our technology helps Captains and Officers on the bridge get an accurate view of the environment in real time and make life-altering decisions. Empowered by AI, as well as the combination of new tools and current infrastructure, our approach is an innovative path yet to be taken in marine transportation.

Orca AI is looking for a highly motivated and experienced
Customer Success Manager
to establish a trusting relationship with our customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding, to providing value throughout the relationship with the customers.

The reporting is to the Director of Customer Success.

The position is based in Athens.

Responsibilities:

  • Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
  • Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical & Safety Managers, Captains), by providing the customer with best practices on how to use the products.
  • Represent the voice of the customer and be part of the product development roadmap
  • Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
  • Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca-Ai products.

Requirements:

  • 3+ years' experience in Customer Success, preferably in cybersecurity/B2B enterprise software/ SaaS company /or equivalent roles.
  • Technical knowledge and skills related to software solutions (SaaS environment), AI & Computer vision.
  • High prioritization skills and process orientation - accountability and personal organization are essential.
  • Native English speaker with excellent written and verbal skills.
  • Exceptional interpersonal skills.
  • Thrive in a fast-paced dynamic and ever-changing environment.
  • A team player and great communicator, comfortable working with multiple interfaces simultaneously.
  • Bachelor's degree

  • customer success manager

    1 hour ago

    Athens, Attica, Greece Odyssey Consultants Full time €9,000 - €36,000 per year

    Code189Job LocationAthens, GreeceCUSTOMER SUCCESS MANAGER (CSM)WE ARE ODYSSEY, looking for Cyber Warriors to join our journeyAre you someone who thrives in the face of challenges?Do you have a collaborative spirit, passion for innovation and a commitment to making the world a cyber safer place for all?If so, join OUR Odyssey and make it your journey as well,...

  • Customer Success Manager

    1 hour ago

    Athens, Attica, Greece Odyssey Cybersecurity Full time €30,000 - €60,000 per year

    WE ARE ODYSSEY, looking for Cyber Warriors to join our journeyAre you someone who thrives in the face of challenges?Do you have a collaborative spirit, passion for innovation and a commitment to making the world a cyber safer place for all?If so, join OUR Odyssey and make it your journey as well, because the beauty and reward lie in the journey and not the...

  • Customer Success Operations Manager

    1 hour ago

    Athens, Attica, Greece Jiko Full time €40,000 - €80,000 per year

    About JikoIn an era of financial uncertainty, safeguarding corporate cash is more critical than ever. Jiko is designed for unmatched safety, liquidity, and simplicity — combining the innovation of a technology platform with the security of a regulated bank. By reinventing the traditional deposit model, Jiko offers Jiko Pockets—a seamless solution that...

  • Customer Success Account Manager

    6 days ago

    Athens, Attica, Greece Oceanic View Solutions Full time €25,000 - €50,000 per year

    About The RoleAre you passionate about helping customers succeed while driving growth? Do you enjoy building strong relationships with decision-makers, uncovering new opportunities, and demonstrating real business value? If youre excited by the combination of strategy, product expertise, and a customer-first mindset, then this role is a perfect fit.As a...

  • Enterprise Application Integration Manager

    1 week ago

    Athens, Attica, Greece ITT Inc. Full time €104,000 - €130,878 per year

    At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global...

  • Enterprise Application Integration Manager

    4 days ago

    Athens, Attica, Greece ITT Inc. - English US Full time €90,000 - €120,000 per year

    About ITT: At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a...

  • Dutch Customer Success Specialist

    2 weeks ago

    Athens, Attica, Greece speakit Full time €104,000 - €130,878 per year

    Are you a Dutch speaker with a passion for technology and customer care? Become a Customer Success Advisor for one of the world's most innovative tech companiesThis role focuses on after-sales support and customer experience. You'll help clients solve technical issues, guide them through their digital journey, and ensure their satisfaction long after...

  • Customer Success Senior Specialist

    2 weeks ago

    Athens, Attica, Greece Etraveli Group Full time €45,000 - €55,000 per year

    Job SummaryAs a Customer Success Senior Specialist (Digital Solutions), you will play a key role in designing and evolving the customer-facing digital post-booking flight experience. You will ensure customers can effortlessly resolve their needs independently, fostering quick, reliable solutions that minimize the need for manual customer service...

  • Customer Expert for Car Sharing Success

    7 days ago

    Athens, Attica, Greece beBeeCareer Full time €35,000 - €45,000

    Job OverviewExperience Level: JuniorTotal Years Experience: 0-5Job Languages: EnglishJob posting schema: NoBe ready for a ride to success as a Customer Expert for Car Sharing Services. TP collaborates with a leading company, providing easy car-sharing services in urban areas of Europe and North America.Your Responsibilities:Responding to customers' inquiries...

  • Customer Operations Manager

    2 weeks ago

    Athens, Attica, Greece Plum Fintech Full time €70,000 - €120,000 per year

    Hey We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back.Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI...