Customer Success Consultant
6 days ago
Customer Success Consultant
Location:
Hybrid / Work-from-anywhere (Greece)
Type:
Full-time
About Odyx
At
Odyx
, we're reimagining how enterprises and professionals collaborate to drive digital transformation. We build
AI-powered platforms
that make business consulting faster, fairer, and more accessible — connecting companies with the right expertise and automating the path from idea to delivery. Our products —
, the AI business consultant, and
, our AI-driven business case automation platform — empower businesses to define needs, receive instant consulting insights, and engage the best-fit experts, all in one ecosystem. Supported by a
team of investors who believe in our vision
, Odyx brings together engineers, data scientists, and consultants to make intelligent consulting a reality.
The Role
We're looking for a
Customer Success Consultant
who will play a key role in ensuring that users — both companies and service providers — get maximum value from Odyx.
You'll act as the voice of our customers inside the company: guiding them through onboarding, solving challenges, collecting feedback, and helping shape the product experience.
If you're passionate about
helping people adopt technology
, enjoy building relationships, and want to be part of a fast-growing AI startup — this role is for you.
What You'll Do
- Guide new users through onboarding and platform adoption
- Support clients (businesses and consultants) in understanding key features and workflows
- Troubleshoot user issues and collaborate closely with the development team to resolve them
- Track engagement and satisfaction metrics, proactively improving user experience
- Collect and synthesize feedback to inform product and feature enhancements
- Help create user-facing documentation, tutorials, and FAQs
- Deliver online demos or training sessions to client teams when needed
- Build strong relationships with users and ensure every interaction adds value
Who You Are
- Bachelor's degree in
Business, Computer Science, or Social Sciences
(or equivalent experience) - 1–3 years
of experience in Customer Success, Account Management, or a related client-facing role - Strong interest in
digital transformation
,
SaaS
, and
AI-driven platforms - Solid understanding of basic technical concepts (APIs, cloud apps, workflows) and the ability to explain them clearly
- Excellent communication, empathy, and problem-solving
skills - Organized and structured, with attention to detail and a proactive mindset
- Fluent in
Greek and English
(spoken and written) - Experience with
CRM or ticketing tools
(e.g. HubSpot, Freshdesk, Intercom) is a plus
What's In It for You
- Join a
high-growth, venture-backed startup
shaping the future of digital consulting - Work with a passionate, cross-functional team of engineers and consultants
- Hybrid / remote work flexibility —
work-from-anywhere
in Greece - Competitive salary based on experience and contribution
- Opportunities for continuous learning, growth, and leadership development
- A collaborative, modern workplace with
startup energy and real impact
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