Customer Success Specialist

2 days ago

Athens, Attica, Greece Billys Full time €25,000 - €40,000 per year

Customer Success Specialist

Who we are :

Billys is a proptech startup, based in Athens, aspiring to empower tenants to take control of their buildings and enable them to live together harmoniously, while saving time, cost, and effort. We are well funded, backed by some of the best entrepreneurs and investors in Greece and beyond. We use technology to simplify the administrative, operational and financial processes for each tenant of each building community in the world. We have a clear roadmap and we are currently assembling the core team that will assist in building our innovative solution. We believe that teamwork is the key to success. We move quickly, and we create opportunities to learn about a wide array of topics. If you want to work in an entrepreneurial and dynamic environment and deliver actual value, come and join us.

We're looking for  :

We are looking for a Customer Success Specialist to join our team and help us maintain high standards of customer satisfaction as we grow. The ideal candidate has experience working in a fast paced customer service or a similar role, and is passionate about providing an excellent experience. The candidate will be responsible for managing client relationships, upselling customers, handling customer inquiries and concerns, and working with other departments to resolve issues.

What you'll do :

  • Resolve user issues directly or work with teams internally to identify possible solutions
  • Plan interactions with prospect customers and update CRM tool with relevant status
  • Support customers during the onboarding process and through their lifecycle to ensure customer success
  • Collaborate with the rest of the team to design, implement, track and enhance business support processes
  • Upsell customers to paying packages and cross-sell services

You have :

  • Outstanding Communication Skills (written and verbal)
  • Passion for helping customers and solving problems
  • Strong analytical and numeric skills
  • Strong Attention to Detail with the ability to work independently and collaboratively
  • Proof of Academic or Working excellence
  • Strong sense of accountability and ownership

Nice to have :

  • Experience in High-Growth Startups
  • Familiarity with Intercom, Pipedrive, Zendesk, etc
  • Previous experience in Property/Facility Management

We offer  :

  • Competitive salary package
  • Transparent &Entrepreneurial Culture
  • Personal development budget for books, courses and more
  • Team-Bonding Events sponsored by the company
  • Flexible hybrid/remote work
  • Creative Freedom to pitch and explore new ideas
  • Cutting-Edge Tech Gear (Apple or Windows)
  • Company insurance plan

Ιf you want to be part of a dynamic team aiming to make a difference, we look forward to your application

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