Customer Success Specialist
2 days ago
Who We Are
Deliverback is a travel-tech startup on a mission to make lost & found stress-free for travelers and the hospitality industry. When a guest leaves something behind, we make it incredibly easy for hotels, airports, and travel brands to return it safely—anywhere in the world.
We're growing fast, expanding beyond Greece into new markets, and building a team that cares about great service, smart operations, and creating joyful "you got your item back" moments for customers.
Role Description
This is a full-time hybrid role for a Customer Success Specialist, based in Athens, with flexibility for some remote work. The Customer Success Specialist will be responsible for ensuring exceptional customer satisfaction and delivering tailored solutions to customers. Day-to-day tasks include providing high-quality customer support, promptly addressing inquiries, resolving issues, and maintaining strong relationships with clients. Additionally, the role involves analyzing customer feedback to identify improvement opportunities and collaborating with team members to implement solutions that enhance the overall customer experience.
Qualifications
- Strong expertise in Customer Service, Customer Satisfaction, and Customer Support
- Excellent Communication skills, both verbal and written, with a customer-centric approach
- Proven Analytical Skills for identifying challenges, solving problems, and improving customer experiences
- Experience in building and maintaining positive client relationships
- Ability to work independently and as part of a team in a hybrid working environment
- Proficiency with customer relationship management software and tools is a plus
- Prior experience in a customer success, service, or support role is advantageous
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