Customer Success Specialist Office-Based Role

2 days ago


Athens, Attica, Greece jobsonboard Full time €3,000 - €30,000 per year

Are you an ambitious professional with native-level proficiency in Arabic, looking to drive success for businesses in an office environment? We are a world leader in delivering advanced customer engagement solutions to premier organizations across highly dynamic sectors. We are seeking a dedicated Customer Success Specialist to support Small and Medium Businesses (SMBs) in effectively utilizing a cutting-edge technological platform. This is an on-site role that requires daily presence in the office to foster team collaboration and maximize service delivery quality.

Strict Confidentiality Mandate: We maintain absolute non-disclosure concerning the identity of our client, the brand, or the specific service/product you will be supporting. This information is proprietary and will be covered under a mandatory Non-Disclosure Agreement (NDA). Comprehensive training will be provided to ensure you become a subject matter expert in your assigned domain.

Core Responsibilities:

  1. Provide strategic guidance and support to SMB representatives regarding complex queries and platform utilization.
  2. Conduct needs analysis and offer tailored solutions to ensure customer success and high retention rates within the business service framework.
  3. Collaborate closely with internal technical and operational teams to manage and resolve escalated issues efficiently.
  4. Document all client interactions and success metrics meticulously in secure internal systems.
  5. Adhere rigorously to all operational procedures, quality standards, and, most importantly, our strict data security and compliance policies.


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